*good value
*very clean - the place has been *totally refurbished since its previous incarnation as Van Minh Hotel. has only been open since Jan 09 so everything is NEW
* Michael at recepation has good English and is very helpful. Other staff have varying English ability ranging from some to none
*If you dont mind a bit of street noice go for a room at the front with a balcony. If you prefer quiet, the back rooms are OK but smaller - some have windows but no view to speak of
* Not too pushy when it comes to selling tours
* Great location on Hang Bac St
* Has lift so you dont have to do the stair thing
 

the people in the hotel establishment could not do enough for us while we stayed there. We were able to leave excess luggage with them while we travelled on to Sapa and Halong Bay.
Check in was fast and efficient and breakfast was amazing, each morning was a new experience, We mentioned a fruit we liked and sure enough the next morning it was on the menu. The last day there I left my medication in the room, had got to the station and boarded the train and realised my error, rang them and within 7 minutes my medication was delivered to the train, with only 2 minutes to spare. Tours were booked with the help of the efficient reception staff, even printing out a recipe for fresh spring rolls and sauce when we asked.
Thanks to everyone at Hanoi Silver Hotel for welcoming tourists to Vietnam. We definately will return....

I stayed here for a few days in November and was delighted with their friendly service. They organised a few things for me ,including ,personally taking me to the water puppet theatre to buy tickets and to the shops. I recommend this hotel as you will really be looked after well.